Dear Valued Christmas Tree Hill Store Customer,

Just as we carefully craft each Animal and Bird-Themed Christmas Tree Ornament and select the perfect Artificial Holiday Wreath for your festive celebrations, we want your entire shopping journey to be filled with the same magic and joy that our holiday decorations bring to your home.

🚚 Shipping Information

Order Processing Time

We carefully prepare each holiday treasure with love and attention. Your order will be processed within 1-2 business days before beginning its journey to you.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Perfect for when you need your holiday decorations in a timely manner

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Ideal for planning ahead and saving on your holiday decorating budget

🎄 Returns & Exchanges

If your holiday treasures don’t sparkle quite as brightly as you imagined, our joyful returns process is here to help!

🕒 Return & Exchange Timeframe

We happily accept returns and exchanges within 15 days of your receipt of items. This gives you plenty of time to ensure your Christmas decorations bring the holiday cheer you deserve!

📦 Return Process

Follow these simple steps to return your items:

  • Contact Our Customer Service: Email us at [email protected] within 15 days of receiving your order
  • Provide Order Details: Include your order number and the items you wish to return
  • Receive Return Authorization: We’ll email you a return authorization number and shipping instructions
  • Package Your Items: Securely pack the items in their original packaging
  • Ship to Our Address: Send your return to:
    Christmas Tree Hill Store
    1676 Lady Bug Drive
    Colorado Springs, CO 80903 USA

💫 Condition Requirements

To be eligible for return or exchange, items must be:

  • In original condition and packaging
  • Unused and undamaged
  • Include all tags and accessories

🚫 Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned:

  • Christmas Mugs, Glassware, Cookie Jars and Trays (for hygiene reasons)
  • Any used or damaged holiday decorations
  • Items not in their original packaging

💳 Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days after we receive your returned items
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs

🔄 Exchange Process

Prefer a different holiday treasure? We’d love to help!

  • Follow the same return process above
  • Clearly indicate the item you’d like to exchange for
  • We’ll process your exchange once we receive the returned item
  • If the exchange item costs more, we’ll contact you for payment
  • If it costs less, we’ll refund the difference

🎅 Need Help?

Our customer service elves are here to make your experience as joyful as decorating your Christmas tree!

Email: [email protected]

Response Time: Within 24 hours during business days

We’re committed to ensuring your holiday decorating brings nothing but happiness! Thank you for choosing Christmas Tree Hill Store for your holiday decorating needs.

Warmest holiday wishes,
The Christmas Tree Hill Store Team