Dear Valued Christmas Tree Hill Store Customer,

Just as we carefully craft each Animal and Bird-Themed Christmas Tree Ornament and select the perfect Artificial Holiday Wreath for your festive decorations, we want your shopping experience to be completely magical. If your holiday treasures don’t meet your expectations, we’re here to help with our joyful returns and exchanges process.

🕒 Return & Exchange Timeframe

We happily accept returns and exchanges within 15 days of your receipt of items. This gives you plenty of time to ensure your Christmas decorations bring the holiday cheer you deserve!

📦 Return Process

Follow these simple steps to return your items:

  1. Contact Our Customer Service: Email us at [email protected] within 15 days of receiving your order
  2. Provide Order Details: Include your order number and the items you wish to return
  3. Receive Return Authorization: We’ll email you a return authorization number and shipping instructions
  4. Package Your Items: Securely pack the items in their original packaging
  5. Ship to Our Address: Send your return to:
    Christmas Tree Hill Store
    1676 Lady Bug Drive
    Colorado Springs, CO 80903
    USA

💫 Condition Requirements

To be eligible for return or exchange, items must be:

  • In original condition and packaging
  • Unused and undamaged
  • Include all tags and accessories

🚫 Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned:

  • Christmas Mugs, Glassware, Cookie Jars and Trays (for hygiene reasons)
  • Any used or damaged holiday decorations
  • Items not in their original packaging

💳 Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days after we receive your returned items
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs

🔄 Exchange Process

Prefer a different item? We’d love to help!

  1. Follow the same return process above
  2. Clearly indicate the item you’d like to exchange for
  3. We’ll process your exchange once we receive the returned item
  4. If the exchange item costs more, we’ll contact you for payment
  5. If it costs less, we’ll refund the difference

📧 Return Request Template

Use this template to request your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Christmas Tree Hill Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: [List items with quantities] Reason for Return/Exchange: [Brief explanation] For Exchanges: Desired Replacement Item: [Item name and quantity]
Please send the return authorization and shipping instructions.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

🎄 Need Help?

Our customer service elves are here to make your returns experience as joyful as decorating your Christmas tree!

Email: [email protected]

Response Time: Within 24 hours during business days

We’re committed to ensuring your holiday decorating brings nothing but happiness!

Thank you for choosing Christmas Tree Hill Store for your holiday decorating needs. We wish you a season filled with joy, warmth, and beautiful memories!

Warmest holiday wishes,
The Christmas Tree Hill Store Team