Welcome to Christmas Tree Hill Store’s FAQ page! We’re delighted to help you navigate our magical collection of holiday decorations. Whether you’re searching for the perfect Animal and Bird-Themed Christmas Tree Ornaments or a stunning Artificial Holiday Wreath, we’re here to ensure your holiday planning is as joyful and seamless as possible. Below, you’ll find answers to common questions about our products, shipping, returns, and more. From our family to yours, we’re honored to be part of your holiday celebrations!

Product Questions

What types of Christmas ornaments do you offer?
We pride ourselves on a diverse range of ornaments to suit every taste and tradition. Our collection includes themed ornaments like Animal and Bird-Themed, Beach and Tropical, Bridal and Wedding Keepsakes, and Baby and New Parents Ornaments for milestone occasions. You’ll also find classic Snowmen and Snow Ladies, Santa Head Ornaments, and more, all designed to add a personal touch to your holiday decor.
Do you sell artificial Christmas trees and wreaths?
Absolutely! We offer a variety of Artificial Christmas Trees (including mini, unlit, and lit options), as well as Artificial Holiday Wreaths and Swags. These are perfect for creating a festive atmosphere without the hassle of real foliage. Each item is crafted with care to ensure it arrives ready to brighten your home.
Are your decorations suitable for outdoor use?
While many of our items, like Artificial Holiday Wreaths and Swags, are designed for indoor or covered outdoor spaces, we recommend checking individual product descriptions for specific usage guidelines. For outdoor displays, our Battery-Operated Window Candles and weighted Christmas Stocking Holders are popular choices that add a cozy glow.

Shipping and Delivery

What are your shipping options and costs?
We offer two convenient shipping methods to bring holiday cheer to your doorstep:
  • Standard Shipping – $12.95: Handled by trusted partners like DHL or FedEx, with delivery within 10-15 days after shipping. Ideal for larger items like artificial trees.
  • Free Shipping: Available on orders of $50 or more, shipped via EMS for reliable worldwide delivery, arriving within 15-25 days after shipping. Perfect for smaller treasures like ornament collections.
Please note that processing takes 1-2 business days, as we pack each order with the same detail we put into curating our collections.
Do you ship internationally?
Yes! Based in Colorado Springs, we proudly ship worldwide, spreading holiday magic to homes across the globe. However, we currently exclude a few remote areas in Asia and other locations. Wherever you are, from Europe to Australia, we strive to deliver promptly so you can focus on creating unforgettable traditions.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with tracking information. You can use this to follow your package’s journey with DHL, FedEx, or EMS. If you have any issues, feel free to contact us at [email protected].

Returns and Exchanges

What is your return policy?
Your satisfaction is at the heart of everything we do. If you’re not completely delighted with your purchase, we accept returns within 15 days of delivery. Items must be in original condition. Please contact our customer service team to initiate a return, and we’ll guide you through the process to ensure it’s as smooth as possible.
What if my item arrives damaged?
We carefully pack each item to avoid damage, but if something arrives imperfect, please reach out to us immediately at [email protected]. We’ll gladly arrange a replacement or refund, so you can get back to decorating with joy.

Payment and Account

What payment methods do you accept?
To make your shopping experience convenient, we accept major payment methods including Visa, MasterCard, JCB, and PayPal. All transactions are secure, allowing you to shop with confidence for everything from Christmas Mugs to Tree Toppers.
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account lets you track orders easily and saves your details for faster future purchases. It’s a simple way to enhance your holiday shopping with us.

General Inquiries

How can I contact customer service?
We’d love to hear from you! Email us at [email protected] for any questions or concerns. Our team is dedicated to providing a personal touch, just like our decorations.
Do you offer year-round shipping?
Yes! We believe holiday planning happens all year, so our delivery services are available every season. Whether you’re buying Christmas Décor in spring or Holiday Flowers in summer, we’re here to support your festive dreams.
Holiday Tip from Our Family to Yours: For the smoothest season, we recommend ordering early! This gives you plenty of time to arrange your Christmas Tree Garland, Toppers, and specialty ornaments into a display that captures the warmth and magic of the holidays. Thank you for trusting Christmas Tree Hill Store—may your deliveries be prompt and your holidays be bright!
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